Our support platform upgrade is now complete. As of this morning, we're fully live on HubSpot Service Hub and everything is up and running.
Here’s a quick reminder of what’s new:
Help Centre
— You can access our Knowledge Base from the same places within the platform as before, or directly at https://support.impsoftware.co.uk/kbAI Chat
— It'll look slightly different but works just as it does now.Planner Users
— If prompted to sign in when accessing the Knowledge Base, simply use your usual IMP username and password.Our Emails
— You may notice our emails look a little different from today. Same team, same address, just a refreshed look.Everything else works exactly as it did before. If you run into anything unexpected or have any questions at all, we're here to help. Just reply to this email or contact us at support@impsoftware.co.uk.
Thanks for your patience during the switchover.
The IMP Support Team